DOMINIC JAMES
Case Management Coordinator / International Case Management / Repatriation Officer
Dominic is the founder of Complete Care Plus Services, he has a background in health and holds a Biology Degree and has several years working in case management and in community care setting up complex care packages. He is the founder of Complete Care Plus Services Ltd, specialising in case management of clients with acquired brain injury, spinal injury and complex orthopaedic cases for both adults and children. Dominic has been working in complex care management and in case management since 2007.
Dominic has had firsthand experience of managing clients abroad and has been involved with rehabilitation for clients in Europe and India. He has been involved in setting up Neuro-rehabilitation rehab packages for clients with very complex ABI, as well as several clients based in India , Africa & Europe who have conditions ranging from spinal injury to complex orthopaedic injuries since 2012, this involves maintaining regular contact from the UK with the clients and travelling regularly to India to gain updates and arrange and attend meetings with clients and treating professionals / care team in order to assist with coordinating and managing the process. Dominic also has the expertise in the repatriation and setting up rehabilitation package overseas and is the main point of contact for our international repatriation and overseas case management.
Dominic has extensive experience of negotiating and securing statutory funding for clients and also going through success appeals process for client’s social care and CHC funded care. Dominic been involved in organizing and sourcing NHS continuing health funding for clients by liaising and negotiating with local ICBs / NHS and Social Services to ensure that the clients’ needs are met appropriately. He has helped negotiate third party budgets, personal health budgets and direct payments for clients and assisted them to manage the budgets. He has helped set up care packages for clients by arranging contracts for client through liaising with local Clinical Commissioning Groups in order to advocate for clients to manage their own care budgets.
Dominic also has years of experience working in Complex Case Management including managing the Case Management team to ensure that clients rehabilitation needs are being met and service is the highest level. Dominic also has previous experience as a Surveyor and Fire Safety Expert. Drawing on his previous experience in Disability Access Audits working for Local Authority, Crown Estate and Hospitals, Dominic also helps provide accommodation reports and assessments for clients both as individual reports and within the Initial Needs Assessment format.
TRUDI KNIGHT
Registered Nurse, Oxfordshire
Trudi has over 20 years’ experience as a qualified Registered General Nurse. She qualified in 1998. She attained a BSC (Hons) in Clinical Nurse Specialism (Orthopaedics and Trauma) in 2006 from the University of Central England, Birmingham. Trudi has previous Intensive Care Nursing experience and has broad experience working in a wide variety of clinical settings and case management. Trudi has been working as a Case Manager for several years, working both in the UK and abroad, (including India, Europe and Africa) with clients with a variety of conditions and traumatic injuries through personal injury and clinical negligence. Trudi’s main area of expertise is managing acquired brain injury, complex orthopaedic, and spinal injury cases which she has been doing for more than 15 years. In addition to training carers in all aspects of spinal injury care she has high level of experience in coordinating all aspects of spinal injury rehabilitation & therapies. Trudi has experience of working with various spinal injury centres around the UK including Stanmore, Salisbury, Sheffield, Oswestry and Rookwood in South Wales as well as other neurorehabilitation centres. Trudi has experience of liaising with various local health authorities including the Welsh Health Boards. Trudi’s current caseload include clients with Spinal Injuries, Acquired Brain Injury, Cerebral Palsy, and complex orthopaedic injuries including amputees in the UK and abroad. Trudi has experience of managing complex care packages for clients on long term ventilation and providing training for nurses and carers. Trudi has been involved in clients’ hospital discharge planning working with spinal injury centres and neuro-rehabilitation units throughout the UK and abroad. She gets involved in setting up domiciliary care packages, initiating and managing the client care assessment process. Trudi also gets involved in collaborating and negotiating with statutory services including local PCTs and Social Services to secure funding for her clients. Part of her role involves liaising with the multidisciplinary teams including the treating healthcare professionals, Community OTs, Social Workers & District Nurses to ensure that all of the client’s needs are met and clients are provided with suitable accommodation and any aids and equipment they require to maintain their safety and enhance their independence. Trudi has wide clinical and managerial experience in working with children, young adults and adults with complex disabilities, their families and care teams.
Trudi has experience of international case management and assisting with repatriation of clients with traumatic injuries back to their countries or to the UK from other countries. Since 2012 Trudi has been working with clients from India and has been involved in the repatriation and setting up rehabilitation and care packages for clients in India and various other countries in Europe & worldwide.
Trudi’s current role as a Senior Case Manager involves managing and supervising a team of Case Managers providing case management services throughout the UK & internationally.
Trudi has wide experience of working within the personal injury field, both on joint or single instruction and liaising with instructing parties effectively.
Trudi is a full member of the Case Management Society UK (CMSUK) and a member of the British Association of Brain Injury Case Managers (BABICM). Trudi is registered with the Nursing and Midwifery Council (NMC) and a full member of the Royal College of Nursing (RCN). Trudi is based in Oxfordshire and will cover most of the UK.
At Complete Care Plus Services we provide international case management and repatriation of clients to and from UK or any destination and setting up case management and rehabilitation for foreign nationals injured whether injured in the UK or abroad. We provide a seamless repatriation in partnership with local hospitals and rehabilitation units in UK and abroad. We have experience in various parts of the world including India, Africa, USA and Europe.
