DOMINIC JAMES
Case Management Coordinator / International Case Management / Repatriation Officer
Dominic is the founder of Complete Care Plus Services, he has a background in health and holds a Biology Degree and has several years working in case management and in community care setting up complex care packages. He is the founder of Complete Care Plus Services Ltd, specialising in case management of clients with acquired brain injury, spinal injury and complex orthopaedic cases for both adults and children. Dominic has been working in complex care management and in case management since 2007.
Dominic has had firsthand experience of managing clients abroad and has been involved with rehabilitation for clients in Europe and India. He has been involved in setting up Neuro-rehabilitation rehab packages for clients with very complex ABI, as well as several clients based in India , Africa & Europe who have conditions ranging from spinal injury to complex orthopaedic injuries since 2012, this involves maintaining regular contact from the UK with the clients and travelling regularly to India to gain updates and arrange and attend meetings with clients and treating professionals / care team in order to assist with coordinating and managing the process. Dominic also has the expertise in the repatriation and setting up rehabilitation package overseas and is the main point of contact for our international repatriation and overseas case management.
Dominic has extensive experience of negotiating and securing statutory funding for clients and also going through success appeals process for client’s social care and CHC funded care. Dominic been involved in organizing and sourcing NHS continuing health funding for clients by liaising and negotiating with local ICBs / NHS and Social Services to ensure that the clients’ needs are met appropriately. He has helped negotiate third party budgets, personal health budgets and direct payments for clients and assisted them to manage the budgets. He has helped set up care packages for clients by arranging contracts for client through liaising with local Clinical Commissioning Groups in order to advocate for clients to manage their own care budgets.
Dominic also has years of experience working in Complex Case Management including managing the Case Management team to ensure that clients rehabilitation needs are being met and service is the highest level. Dominic also has previous experience as a Surveyor and Fire Safety Expert. Drawing on his previous experience in Disability Access Audits working for Local Authority, Crown Estate and Hospitals, Dominic also helps provide accommodation reports and assessments for clients both as individual reports and within the Initial Needs Assessment format.
TRUDI KNIGHT
Registered Nurse, Oxfordshire
Trudi has over 20 years’ experience as a qualified Registered General Nurse. She qualified in 1998. She attained a BSC (Hons) in Clinical Nurse Specialism (Orthopaedics and Trauma) in 2006 from the University of Central England, Birmingham. Trudi has previous Intensive Care Nursing experience and has broad experience working in a wide variety of clinical settings and case management. Trudi has been working as a Case Manager for several years, working both in the UK and abroad, (including India, Europe and Africa) with clients with a variety of conditions and traumatic injuries through personal injury and clinical negligence. Trudi’s main area of expertise is managing acquired brain injury, complex orthopaedic, and spinal injury cases which she has been doing for more than 15 years. In addition to training carers in all aspects of spinal injury care she has high level of experience in coordinating all aspects of spinal injury rehabilitation & therapies. Trudi has experience of working with various spinal injury centres around the UK including Stanmore, Salisbury, Sheffield, Oswestry and Rookwood in South Wales as well as other neurorehabilitation centres. Trudi has experience of liaising with various local health authorities including the Welsh Health Boards. Trudi’s current caseload include clients with Spinal Injuries, Acquired Brain Injury, Cerebral Palsy, and complex orthopaedic injuries including amputees in the UK and abroad. Trudi has experience of managing complex care packages for clients on long term ventilation and providing training for nurses and carers. Trudi has been involved in clients’ hospital discharge planning working with spinal injury centres and neuro-rehabilitation units throughout the UK and abroad. She gets involved in setting up domiciliary care packages, initiating and managing the client care assessment process. Trudi also gets involved in collaborating and negotiating with statutory services including local PCTs and Social Services to secure funding for her clients. Part of her role involves liaising with the multidisciplinary teams including the treating healthcare professionals, Community OTs, Social Workers & District Nurses to ensure that all of the client’s needs are met and clients are provided with suitable accommodation and any aids and equipment they require to maintain their safety and enhance their independence. Trudi has wide clinical and managerial experience in working with children, young adults and adults with complex disabilities, their families and care teams.
Trudi has experience of international case management and assisting with repatriation of clients with traumatic injuries back to their countries or to the UK from other countries. Since 2012 Trudi has been working with clients from India and has been involved in the repatriation and setting up rehabilitation and care packages for clients in India and various other countries in Europe & worldwide.
Trudi’s current role as a Senior Case Manager involves managing and supervising a team of Case Managers providing case management services throughout the UK & internationally.
Trudi has wide experience of working within the personal injury field, both on joint or single instruction and liaising with instructing parties effectively.
Trudi is a full member of the Case Management Society UK (CMSUK) and a member of the British Association of Brain Injury Case Managers (BABICM). Trudi is registered with the Nursing and Midwifery Council (NMC) and a full member of the Royal College of Nursing (RCN). Trudi is based in Oxfordshire and will cover most of the UK.
LUCIE ROBERTSON
RGN, Lancashire.
Lucie has over 15 years’ experience as a Registered General Nurse. She qualified in 2004 when she obtained a BSc (Hons) in Adult Nursing from Oxford Brookes University. Lucie has since gained a broad range of experience working in various healthcare settings and case management. Lucie has been working as a Rehabilitation Case Manager for Complete Care Plus Services for over 5 years. Lucie is a member of BABICM and CMSUK and attends regular training days relating to case management. Lucie’s current caseload includes clients with Acquired Brain Injury, Cerebral Palsy, Complex Orthopaedic injuries, Amputees and Spinal Injuries in both adults and children. Part of Lucie’s role involves liaising with the multidisciplinary teams including the treating healthcare professionals, Community OT’s, Social Workers, District Nurses and Education Authorities in order to ensure that the client’s needs are fully met and to the best possible standard. Lucie has experience in setting up domiciliary care packages and managing the client care assessment process. She is also involved in negotiating with statutory services including local CCGs & Social Services to secure funding for her clients and also Local Education Authorities and schools.
Lucie’s current role as Rehabilitation Case Manager involves providing case management services for adults and children throughout the UK. Through this role Lucie has gained experience of working within the personal injury field, both on joint or single instruction and liaising with instructing parties effectively. Lucie has a wide range of clinical and managerial experience and is registered with the Nursing and Midwifery Council (NMC) and is a full member of the Royal College of Nursing (RCN). Lucie is based in the Northwest (Lancashire) and will cover most of the UK.
Lucie current’s role involves carrying out Immediate Needs Assessments and providing ongoing rehabilitation case management for adults and children with spinal injury, brain injury, complex orthopaedic injuries, amputees, cerebral palsy, psychological and mental health problems and challenging behaviour. Lucie is also involved in setting up and case managing long term care packages through agencies or by assisting clients to recruit and manage their care staff directly. Lucie is involved in organising and sourcing NHS continuing health funding for clients through liaising with local CCGs, Education, and Social Services to ensure that the client’s needs are met appropriately.
As part of her current role Lucie is also a Senior Case Manager for Complete Care Plus Services, she is involved in supervising and mentoring other case managers. Lucie is involved in the development of the case management policies and procedures within the company.
SUCHITRA VELPULA
Chartered Physiotherapist MSc. Case Manager
Suchitra has over 15 years’ experience as a Registered Physiotherapist. She qualified in 2009 when she obtained a Bachelors of Physiotherapy from NTR Health & Science University, India. In 2012 she gained a PG Diploma in Health Studies & in 2014 she obtained an MSc in Physiotherapy at Sheffield Hallam University. Suchitra has since gained a broad range of experience working in various healthcare settings and facilitating rehabilitation for adults and children. With orthopaedic and neurological conditions. Suchitra’s current caseload includes clients with Acquired Brain Injuries, Cerebral Palsy, Spinal injuries and complex orthopaedic injuries in both adults and children.
Suchitra has been working in Case Management for Complete Care Plus Services over 5 years. Suchitra’s current role as a Rehabilitation Case Manager involves providing case management services for adults and children throughout the UK. Through this role Suchitra has gained experience of working within the personal injury field, both on joint or single instruction and liaising with instructing parties effectively. Suchitra has a wide range of clinical and managerial experience and is registered with the HCPC, she is a full member of Charted society of Physiotherapy (CSP) and a corporate member of the CMSUK.
MARY COX
Service Manager
Mary has been working for Complete Care Plus Services for over 6 years, previously she had worked for almost 20 years within the European Commission in Brussels and in EFTA Court . Mary is the Service Manager for Complete Care Plus Services Ltd and is adept at coordinating and managing the case management team within the company. Mary has experience working in Complex Case Management including managing the Case Management team to ensure that clients rehabilitation needs are being met and service is the highest level. Mary is an exceptionally organised leader and is involved in the day-to-day coordination and management of the case management service at Complete Care Plus services including the recruitment and management of the staff and quality assurance . Mary is responsible for monitoring all our processes and procedures to ensure that the service provision continues to be of the highest standard and our clients’ care and rehabilitation needs are being met.
NINO OLIMPO
Case Management Assistant
Nino is working for Complete Care Plus Services Ltd as a Case Management Assistant / Administrator. He is responsible for all the administration and IT functions and also assists with creating and updating the records for all cases and background processes. Nino has previously operated for over 15 years in the Customer Service Industry and has a drive to ensure that service user and internal queries and issues are resolved promptly.
SINEAD FALLON
Occupational Therapist, Derbyshire
Sinead has over 12 years’ experience as an Occupational Therapist and 10 years’ experience working as a Case manager. Sinead obtained a BSc (Hons) in Occupational Therapy in 2006 whilst working in a care environment. Sinead is an advanced member of BABICM, having been a committee member of the board from 2010 to 2012. Here, Sinead was an active participant in the Children and Young Persons Group, where she was involved in compiling the CYP tool kit, a resource for Case Managers working with children. With the BABICM, Sinead also helped to organise to training days to increase knowledge and share good practice as part of Case Manager’s continuing professional development. Sinead is also a member of the Health Professions Council registration and CMSUK, attending regular training days relating to Case Management.
Sinead works with children and adults who have experiences catastrophic injuries, with a case load of up to 14 clients at a time. During Sinead’s time as a Case Manager, she has been able to gain experience of working on both joint and single instruction, liaising with instructing parties efficiently. Sinead is based in Derbyshire and will cover the Midlands and Northern England.
DANIEL WALTON
Chartered Physiotherapist MSc. Case Manager
Daniel has over 10 years’ experience as a Registered Physiotherapist. He qualified in 2013 when he obtained a Bachelors of Physiotherapy from Leeds University and went on to gain an MSc in Physiotherapy at Leeds University. Daniel has since gained a broad range of experience working in various healthcare settings and facilitating rehabilitation for adults and children with orthopaedic and neurological conditions. Daniel’s current caseload includes clients with Acquired Brain Injuries, Cerebral Palsy, Spinal injuries and complex orthopaedic injuries in both adults and children.
Daniel’s current role as a Rehabilitation Case Manager involves providing case management services for adults and children throughout the UK both on joint or single instruction and liaising with instructing parties. Daniel has managerial experience and is registered with the HCPC, he is a full member of Charted society of Physiotherapy (CSP) and a corporate member of the CMSUK.
LISA FOLEY
Registered Nurse. Case Manager
Lisa has over 12 years’ experience as a Registered General Nurse. She qualified in 2012 when she obtained a BSc (Hons) in Adult Nursing from University of Central Lancashire. Lisa has since gained a broad range of experience working in various healthcare settings and case management. Lisa’s current caseload includes clients with Acquired Brain Injury, Cerebral Palsy, Complex Orthopaedic injuries, Amputees and Spinal Injuries in both adults and children. Part of Lisa’s role involves liaising with the multidisciplinary teams including the treating healthcare professionals, Community OT’s, Social Workers, District Nurses and Education Authorities in order to ensure that the client’s needs are fully met and to the best possible standard. Lisa has experience in setting up domiciliary care packages and managing the client care assessment process. She is also involved in negotiating with statutory services including local CCGs & Social Services to secure funding for her clients and also Local Education Authorities and schools. Lisa is registered with the Nursing and Midwifery Council (NMC) and is a full member of the Royal College of Nursing (RCN).
MITLESH VAID
Chartered Physiotherapist. Case Manager
Mitlesh has over 20 years’ experience as a Registered Physiotherapist. She qualified in 2000 when she obtained a Bachelors of Physiotherapy from University of Dehradun, India. She has since passed various courses in the UK for complex seating and postural management for neuro disability. Mitlesh has since gained a broad range of experience working in various healthcare settings and facilitating rehabilitation for adults and children with orthopaedic and neurological conditions. Mitlesh has worked as Clinical Manager for Northwest London Wheelchair Services and also as a Highly Specialist Seating Therapist with the Regional Seating Service at Royal National Orthopaedic Hospital Stanmore. Mitlesh’s current caseload includes clients with Acquired Brain Injuries, Cerebral Palsy, Spinal injuries and complex orthopaedic injuries in both adults and children. Mitlesh has experience in setting up domiciliary care packages and managing the client care assessment process. She is also involved in negotiating with statutory services including local CCGs & Social Services to secure funding for her clients and also Local Education Authorities. Mitlesh is registered with the HCPC, she is a full member of Charted society of Physiotherapy (CSP) and a corporate member of the CMSUK.
BEN BWONI
Registered Nurse, MSc Public Health, Case Manager
Ben qualified as a Registered Nurse /RMN from the Leeds School of Nursing in 2002 and has over 20 years nursing experience. Ben has broad experience of working as a case manager with clients and coordinating their therapies collaboration with various services. Ben has many years clinical experience and has undertaken considerable post qualifying training. Ben has maintained his registration with the NMC since 2002 and is a full member of the Royal College of Nursing. He has a Masters Degree in Public Health. Ben has worked as a rehabilitation Case Manager for Complete Care Plus Services Ltd since 2012. He provides case management services for clients (adults and children) with psychological problems, mental health problems, acquired brain injuries, complex Orthopaedic injuries, amputees, and spinal injuries. He has extensive experience in complex case management for clients with catastrophic injuries. Ben is a very skilled Case Manager who provides effective and goal driven case management for clients. He provides training for carers and families and is involved in setting up complex care packages.
CHRISTIENNE JEDLINSKI
Neurological Physiotherapist, Case Manager
Christienne is a Registered Clinical Specialist in Neurological Physiotherapy, she trained at the University of Plymouth and qualified with a BSc in Physiotherapy. Christienne has previously worked in various clinical settings within the NHS and private sectors. Christienne has been working for Complete Care Plus Services as a Case Manager with a variety of clients with acute and complex health needs including children and adults with acquired brain injury, spinal injuries, cerebral palsy, amputations, Guillain-Barre Syndrome and Multiple sclerosis. Christienne is fully registered with the Health and Care Professions Council (HCPC), and she is a member of the Chartered Society of Physiotherapy (CSP).
Christienne will cover most of the UK.
RITS DWIVEDEE
Physiotherapist, Case Manager
Rits has over 20 years’ experience as a Registered Physiotherapist. She qualified in 2000 when he obtained a Bachelors Degree in Physiotherapy from Aukland University and went on to gain an MSc at The University of Edinburgh. Rits has since gained a broad range of experience working in various healthcare and management settings and facilitating rehabilitation for adults and children with orthopaedic and neurological conditions.
Rits’s current caseload includes clients with Acquired Brain Injuries, Cerebral Palsy, Spinal injuries, amputations and complex orthopaedic injuries in both adults and children. Rits has experience in setting up domiciliary care packages and with managing the client care assessment process. She is also involved in negotiating with statutory services including local CCGs, Social Services and LEA’s to secure funding for her clients. Rits has a wide range of clinical and managerial experience and is registered with the HCPC, she is a full member of Charted society of Physiotherapy (CSP) and a corporate member of the CMSUK. Rits will cover most of the UK.